Last Updated: September 6, 2026
1. Introduction
A2B GOLD FZCO, trading as A2B GOLD (“we”, “us” or “our”), respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we handle personal data when you visit a2bgold.com, contact us or interact with us in connection with our business-to-business purchase, sale and distribution of non-manufactured precious metals.
2. The data we collect
We collect different types of data depending on how you interact with us.
Website visitors and enquiries
Technical data: Internet Protocol (IP) address, browser type and version, time zone setting, operating system and platform. Our website and its service providers process technical data for website operation and security. Optional analytics processing depends on your consent choice.
Cookies and similar technologies: The website uses browser storage to remember your analytics preference where storage is available. Optional Google Analytics is enabled when you accept analytics through the consent banner. You can accept or reject optional analytics and change your choice through “Cookie preferences” in the website footer.
Enquiry data: If you contact us through the website form, email or telephone, we collect the contact details and information you provide. The website form requests your name, work email and message, with an optional company name, and asks for your consent to use these details to respond to your enquiry. The form uses an anti-spam verification service. Please do not include passports, banking records or other sensitive documents in your initial message.
Clients and business partners
If you enquire about or enter into a business relationship with us, we collect personal data needed to assess and administer that relationship, carry out agreed precious-metals transactions and meet applicable legal and regulatory obligations. These may include customer and counterparty due diligence and relevant company registration and licensing requirements. The information requested depends on your role and the proposed relationship or transaction, and may include:
- Identity and business information: identification documents, registration and licensing documents, professional roles, ownership and control information, and authority to represent a business.
- Contact information: business and billing addresses, email addresses and telephone numbers.
- Financial and transaction information: bank account and payment details, source-of-funds information, and records relating to proposed or completed precious-metals transactions and associated arrangements.
- Due-diligence information: information relevant to identity verification, sanctions, politically exposed persons, adverse media and other compliance or sourcing risks.
We obtain information from you, the organisation you represent and, where appropriate and lawful, public records, relevant authorities and providers assisting with verification and due diligence. We will tell you how to provide documents required for onboarding; please do not send identity or banking documents through the initial website contact form.
3. How we use your data
We use personal data only where applicable law permits the processing. The purposes include:
Responding to enquiries: To consider and respond to requests sent through our contact channels.
Trading relationships and transactions: To assess proposed business relationships and carry out agreements for the purchase, sale and distribution of non-manufactured precious metals, including associated documentation, settlement and coordination with independent logistics and other specialist providers where needed. Those providers perform the relevant specialist services; A2B GOLD coordinates these arrangements in support of its trading activity.
Legal compliance: To meet applicable legal and regulatory obligations, including customer and counterparty due diligence, anti-money laundering, countering terrorist financing and proliferation financing, sanctions screening, record keeping and reporting. We also use relevant information to meet applicable company registration, licensing and related administrative requirements, including those of DMCC where applicable.
Security: To protect our business, website and network integrity.
Depending on the activity, processing may be based on your consent or an applicable legal ground permitting processing without consent, such as compliance with legal obligations or the performance of, or steps towards, a contract with you. Where we rely on consent, you may withdraw it as described below.
4. How we share your data
We do not sell your personal data. Where necessary for the purposes described in this policy and permitted or required by applicable law, we may share relevant personal data with:
- Professional advisers: Lawyers, auditors and other professional advisers assisting with our business, legal obligations or legal matters.
- Compliance and screening providers: Providers assisting with identity verification, due diligence, compliance assessment and related obligations.
- Banks and insurers: Financial institutions and insurers involved in payments, transaction arrangements, insurance or related due diligence.
- Authorities: Competent government bodies, regulators, law-enforcement agencies and courts where disclosure is required or otherwise permitted by law. Relevant information may also be provided to DMCC for applicable company registration, licensing and related administrative requirements.
- Service providers: Independent logistics and other specialist providers involved in our precious-metals transactions, and providers supporting our website and business systems, including hosting, security and email delivery.
We limit disclosures to information relevant to the purpose. Depending on the activity, a recipient may process information on our behalf and instructions, or determine its own purposes and means of processing, including to meet its own legal obligations.
5. International transfers
Our business relationships and service providers may involve personal data being accessed or processed outside the UAE. Where this involves a cross-border transfer, we are committed to meeting the applicable legal conditions and implementing the required safeguards. You may contact us for information about relevant recipient categories and the protection of your data in connection with a transfer.
6. Data security
We use technical and organisational safeguards designed to protect personal data against accidental loss, misuse and unauthorised access or disclosure. These include access controls and restrictions on access for business purposes. We require appropriate protection when service providers handle personal data on our behalf.
7. Data retention
We retain personal data for as long as necessary for the purposes described in this policy and to meet applicable legal, accounting and reporting requirements. The period depends on the type of information, the relationship or transaction and any continuing legal obligation.
For example, covered KYC and due-diligence records are subject to a minimum five-year retention period under UAE anti-money-laundering requirements. The period runs from the latest relevant legal trigger, which can include the end of a relationship or a later account closure, occasional transaction, supervisory inspection, investigation or final court judgment. Other obligations may require longer preservation. This minimum is not a single retention period for all personal data.
8. Your rights and requests
Subject to applicable law and its conditions, you may request information about the processing of your personal data, access to your data, correction of inaccurate data, or erasure, restriction or cessation of processing. You may also object to processing where the law provides that right.
Where processing relies on your consent, you may withdraw that consent. Withdrawal does not affect the lawfulness of earlier processing or prevent processing that has a separate lawful basis. You can change optional analytics consent through “Cookie preferences” in the website footer.
Send privacy questions or requests to compliance@a2bgold.com. We may need information to verify your identity and understand the request. Legal obligations, including record-retention and reporting duties, may limit what we can disclose, erase or stop processing. You may also raise a complaint with the competent data-protection authority in accordance with applicable law.
9. Third-party links
Our website may include links to third-party websites. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.
10. Contact us
A2B GOLD FZCO (A2B GOLD)
Email: compliance@a2bgold.com
Mailing address: PO Box 338520, UT-11-PO-20, DMCC Business Centre, Level 11, Uptown Tower, Dubai, United Arab Emirates.